FIRST TIMER & STUDIO POLICIES

  1. Create an account.

  2. Book your class.

  3. Complete waiver - required only once upon sign up.

  4. Arrive 15–20 minutes early. For the safety and the quality of the experience, we cannot allow students to enter once the session has begun and doors are closed.

  5. No show policy will apply (see “Arrival & Late Entry” on this page for more details). Click here to learn what to bring to each class.

STUDIO POLICIES & ETTIQUETTE

  • TO MAINTAIN THE ATMOSPHERE AND SAFETY OF OUR INFRARED-HEATED SPACE, ALL PRACTITIONERS MUST BE AT LEAST 16 YEARS OF AGE. ANYONE UNDER THE AGE OF 18 MUST HAVE A PARENT OR LEGAL GUARDIAN SIGN THEIR INITIAL WAIVER IN PERSON AT THE STUDIO BEFORE THEIR FIRST SESSION.

  • PUNCTUALITY IS PART OF THE PRACTICE. TO PROTECT THE IMMERSION OF OUR BINAURAL BEATS AND THE REGULATION OF THE NERVOUS SYSTEM, LATE ENTRY IS STRICTLY PROHIBITED. STUDIO DOORS LOCK EXACTLY AT THE CLASS START TIME. PLEASE ARRIVE AT LEAST 10 MINUTES EARLY TO SETTLE INTO THE HEAT. IF YOU ARE NOT PRESENT AT THE START OF CLASS, YOUR SPOT MAY BE RELEASED TO A WAITLISTED STUDENT.

    CANCELLATION POLICY

    TO ENSURE OUR COMMUNITY HAS FAIR ACCESS TO THE HEAT, WE ENFORCE A STRICT CANCELLATION WINDOW:

    CANCELLATION WINDOW: RESERVATIONS MUST BE CANCELLED AT LEAST 4 HOURS BEFORE THE CLASS START TIME (THOUGH 12 HOURS IS APPRECIATED).

    LATE CANCEL FEE: CANCELLATIONS MADE WITHIN THE 4-HOUR WINDOW WILL RESULT IN A $15.00 (+ HST) FEE CHARGED TO THE CARD ON FILE.

    NO-SHOW FEE: FAILURE TO ATTEND WITHOUT CANCELLING WILL RESULT IN THE FORFEITURE OF THE CLASS CREDIT AND A $25.00 (+ HST) FEE.

    WAITLIST PROTOCOL

    IF A CLASS IS FULL, WE HIGHLY RECOMMEND JOINING THE WAITLIST. YOU WILL BE AUTOMATICALLY ADDED TO THE SESSION AS SPOTS BECOME AVAILABLE. IT IS YOUR RESPONSIBILITY TO MONITOR YOUR STATUS VIA EMAIL OR TEXT; IF YOU ARE ADDED FROM THE WAITLIST AND CANNOT ATTEND, THE STANDARD CANCELLATION POLICY APPLIES.

    WHAT TO BRING

    WE BELIEVE IN A "JUST SHOW UP" PHILOSOPHY. TRANSCEND PROVIDES PREMIUM MATS, SWEAT TOWELS, ALL NECESSARY EQUIPMENT FOR EVERY CLASS TYPE, LOCKS AND LOCKERS AT NO COST. 

    RECOMMENDED TO BRING (NOT INCLUDED):

    A WATER BOTTLE FOR HYDRATION. 

    MAT TOWELS FOR YOGA AND PILATES CLASSES. MAT TOWELS ARE ALSO AVAILABLE FOR RENT AT OUR FRONT DESK.

    INDOOR SHOES FOR BOX HIIT CLASSES.

    CLOTHING: STANDARD ATHLETIC WEAR. WE RECOMMEND MOISTURE-WICKING FABRICS FOR OUR INFRARED-HEATED CLASSES. SEE OUR CLASS TYPES FOR MORE DETAILS.

  • ALL CLASS PACKS HAVE A SET EXPIRY DATE (TYPICALLY 90 DAYS) FROM THE DATE OF PURCHASE. THESE DATES ARE FIRM; WE DO NOT OFFER EXTENSIONS FOR UNUSED CREDITS. CLASS CREDITS ARE NON-TRANSFERABLE AND MAY ONLY BE USED BY THE ACCOUNT HOLDER.

  • ALL PRICES ARE LISTED IN CANADIAN DOLLARS (CAD). IN ACCORDANCE WITH PROVINCIAL LAW, 13% HST WILL BE ADDED TO ALL PURCHASES AT CHECKOUT. TRANSCEND STUDIOS RESERVES THE RIGHT TO ADJUST PRICING AT ANY TIME; HOWEVER, ACTIVE MEMBERSHIPS WILL BE HONORED AT THE ORIGINAL RATE UNTIL THE END OF THE CURRENT CONTRACT TERM.

  • CLASSES & MEMBERSHIPS: ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS ON CLASS PACKS, MEMBERSHIPS, OR INTRODUCTORY OFFERS.

    WELLNESS BAR: ALL SALES FOR JUICES, ELIXIRS, AND SMOOTHIES ARE FINAL ONCE PREPARED.

    RETAIL: UNWORN, UNWASHED MERCHANDISE IN ORIGINAL PACKAGING MAY BE RETURNED FOR STORE CREDIT ONLY WITHIN 7 DAYS OF PURCHASE WITH A VALID RECEIPT.

  • NOTICE PERIOD: MONTHLY RECURRING MEMBERSHIPS REQUIRE A 30-DAY WRITTEN NOTICE FOR CANCELLATION VIA EMAIL TO INFO@TRANSCENDSTUDIOS.CO.

    PAUSING: MEMBERSHIPS MAY BE PAUSED ONCE PER CALENDAR YEAR FOR A MINIMUM OF 14 DAYS AND A MAXIMUM OF 30 DAYS. REQUESTS MUST BE SUBMITTED AT LEAST 7 DAYS PRIOR TO THE PAUSE START DATE.

  • IN THE EVENT OF A SCHEDULED HOLIDAY OR AN UNFORESEEN CLOSURE (SUCH AS EXTREME WEATHER OR MAINTENANCE), TRANSCEND STUDIOS RESERVES THE RIGHT TO CANCEL CLASSES. IN THESE INSTANCES, ALL AFFECTED PARTICIPANTS WILL HAVE THEIR CLASS CREDIT RETURNED TO THEIR ACCOUNT IMMEDIATELY.