TERMS OF SERVICE & PRIVACY POLICY

  • THIS TERMS OF SERVICE AGREEMENT (“THIS AGREEMENT" OR "THESE TERMS”) IS A LEGAL AGREEMENT BETWEEN YOU, ON THE ONE HAND, AND TRANSCEND STUDIOS MIND & BODY LTD. AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “TRANSCEND STUDIOS,” “THE COMPANY”, “US,” OR “WE”), ON THE OTHER HAND, REGARDING YOUR USE OF SERVICES (INCLUDING PARTICIPATING IN ANY CLASSES, SESSIONS, EVENTS OR ACTIVITIES HOSTED, SPONSORED, OR AFFILIATED WITH TRANSCEND STUDIOS, COLLECTIVELY, THE "PROGRAM") WHETHER AT OR VIA: (I) A TRANSCEND STUDIOS IN-PERSON LOCATION; (II) [WWW.TRANSCENDSTUDIOS.CO] (THE “WEBSITE”); AND/OR (III) ANY APP OR OTHER SOFTWARE PROVIDED BY TRANSCEND STUDIOS (COLLECTIVELY, THE “SERVICE”).

    BY CLICKING “I AGREE”, “I ACCEPT”, “SUBMIT ORDER & RESERVE CLASS”, OR SIMILAR LANGUAGE, YOU AGREE TO BE BOUND IN ALL RESPECTS BY THIS AGREEMENT, AND YOU WILL WAIVE CERTAIN LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE OR CLAIM COMPENSATION, AS SET FORTH BELOW.

    RELEASE OF LIABILITY, WAIVER OF CLAIMS AND ASSUMPTION OF RISKS

    PLEASE READ CAREFULLY

    IN CONSIDERATION OF TRANSCEND STUDIOS PERMITTING YOU (“I” OR “ME”) TO PARTICIPATE IN ACTIVITIES INCLUDING (BUT NOT LIMITED TO) MAT CLASSES, PILATES, HIIT, REFORMER CLASSES, MINDFULNESS MEDITATIONS AND OTHER EXERCISE OR PERSONAL TRAINING SESSIONS (INCLUDING PRIVATE SESSIONS FOR INDIVIDUALS OR GROUPS) AND THE USE OF TRANSCEND STUDIOS’S OTHER ON-SITE AMENITIES (COLLECTIVELY, THE “ACTIVITIES”), AND FOR OTHER GOOD AND VALUABLE CONSIDERATION, YOU AGREE TO ALL THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT.

    1. ASSUMPTION OF RISKS I AM AWARE AND UNDERSTAND THAT THE ACTIVITIES MAY INVOLVE MANY RISKS, DANGERS AND HAZARDS, INCLUDING BUT NOT LIMITED TO THE RISK OF SERIOUS INJURY, DEATH OR PROPERTY DAMAGE. I ACKNOWLEDGE THAT I AM VOLUNTARILY PARTICIPATING IN THE ACTIVITIES. I FREELY ACCEPT AND FULLY ASSUME ANY AND ALL OF THE RISKS, DANGERS AND HAZARDS INVOLVED AND THE POSSIBILITY OF INJURY, DEATH OR PROPERTY DAMAGE, WHETHER CAUSED BY THE NEGLIGENCE OF TRANSCEND STUDIOS OR OTHERWISE.

    I UNDERSTAND THAT I SHOULD CONSULT A DOCTOR IN ADVANCE OF PERFORMING OR PARTICIPATING IN ANY OF THE ACTIVITIES. I UNDERSTAND THAT CERTAIN ACTIVITIES INVOLVE INFRARED HEAT, BINAURAL BEATS, AND DARKNESS/LIMITED LIGHT. I FURTHER ACKNOWLEDGE THAT FACILITY AMENITIES (CHANGEROOMS/SHOWERS) ARE LOCATED ON A LOWER LEVEL REQUIRING STAIR USE, AND THE WELLNESS BAR SERVES PRODUCTS THAT MAY CONTAIN ALLERGENS. TRANSCEND STUDIOS DOES NOT GUARANTEE THAT YOU WILL ACHIEVE YOUR DESIRED FITNESS RESULTS.

    2. WAIVER AND RELEASE I HEREBY EXPRESSLY WAIVE AND RELEASE ANY AND ALL CLAIMS WHICH I HAVE OR MAY IN THE FUTURE HAVE AGAINST ONE OR MORE OF TRANSCEND STUDIOS MIND & BODY LTD., ANY ENTITIES OWNED BY THE COMPANY, AND EACH OF THEIR AFFILIATES AND EACH OF THEIR RESPECTIVE DIRECTORS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, REPRESENTATIVES, SHAREHOLDERS, SUCCESSORS AND ASSIGNS (COLLECTIVELY, THE “RELEASEES”), ARISING OUT OF OR RELATED TO ANY OF THE ACTIVITIES (INCLUDING WHILE ON MY WAY TO, WHILE AT, AND WHILE LEAVING ANY PREMISES AT WHICH TRANSCEND STUDIOS OFFERS ANY OF THE ACTIVITIES), THE PROGRAM AND/OR THE SERVICE DUE TO ANY CAUSE WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THE NEGLIGENCE OF TRANSCEND STUDIOS OR ANY OTHER RELEASEE, BREACH OF CONTRACT, OR BREACH OF ANY STATUTORY OR OTHER DUTY OF CARE OWING UNDER THE OCCUPIERS’ LIABILITY ACT (ONTARIO) OR OTHERWISE.

    3. INDEMNIFICATION I SHALL INDEMNIFY, DEFEND, AND HOLD TRANSCEND STUDIOS AND ALL OTHER RELEASEES HARMLESS AGAINST ANY AND ALL LOSSES, DAMAGES, LIABILITIES, CLAIMS, ACTIONS, JUDGMENTS, SETTLEMENTS, INTEREST, AWARDS, PENALTIES, FINES, COSTS, OR EXPENSES OF WHATEVER KIND, INCLUDING REASONABLE LEGAL FEES, INCURRED IN CONNECTION WITH ANY THIRD-PARTY CLAIM ARISING OUT OF OR RELATED TO MY PARTICIPATION IN THE ACTIVITIES, THE PROGRAM, OR THE SERVICE (INCLUDING CONSUMPTION OF WELLNESS BAR PRODUCTS).

    4. STATUTORY RIGHTS (ONTARIO CONSUMER PROTECTION ACT) YOUR RIGHTS UNDER THE CONSUMER PROTECTION ACT, 2002: YOU MAY CANCEL THIS AGREEMENT AT ANY TIME DURING THE PERIOD THAT ENDS TEN (10) DAYS AFTER THE LATER OF THE DAY YOU RECEIVE A WRITTEN COPY OF THE AGREEMENT AND THE DAY ALL THE SERVICES ARE AVAILABLE. YOU DO NOT NEED A REASON TO CANCEL DURING THIS PERIOD. TO CANCEL, YOU MUST GIVE NOTICE OF CANCELLATION TO TRANSCEND STUDIOS MIND & BODY LTD. AT 3229 YONGE STREET, TORONTO, ON, OR VIA EMAIL.

    5. LIMITATION OF LIABILITY IF A COURT OF COMPETENT JURISDICTION DETERMINES THAT THE RELEASE OF CLAIMS SET FORTH HEREIN IS NOT VALID, I AGREE THAT IN NO EVENT SHALL THE RELEASEES’ AGGREGATE LIABILITY EXCEED THE GREATER OF (I) THE TOTAL AMOUNT PAID BY ME TO TRANSCEND STUDIOS IN THE 6 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; AND (II) $500.

    6. ENFORCABILITY IF ANY TERM OR PROVISION OF THIS AGREEMENT IS HELD TO BE INVALID, ILLEGAL OR UNENFORCEABLE IN ANY JURISDICTION, SUCH INVALIDITY, ILLEGALITY OR UNENFORCEABILITY SHALL NOT AFFECT ANY OTHER TERM OR PROVISION OF THIS AGREEMENT OR INVALIDATE OR RENDER UNENFORCEABLE SUCH TERM OR PROVISION IN ANY OTHER JURISDICTION.

    7. ONLINE STORE TERMS BY AGREEING TO THESE TERMS OF SERVICE, YOU REPRESENT THAT YOU ARE AT LEAST THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE, OR THAT YOU ARE THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE AND YOU HAVE GIVEN US YOUR CONSENT TO ALLOW ANY OF YOUR MINOR DEPENDENTS TO USE THIS SITE. YOU MAY NOT USE OUR PRODUCTS FOR ANY ILLEGAL OR UNAUTHORIZED PURPOSE NOR MAY YOU, IN THE USE OF THE SERVICE, VIOLATE ANY LAWS IN YOUR JURISDICTION (INCLUDING BUT NOT LIMITED TO COPYRIGHT LAWS). YOU MUST NOT TRANSMIT ANY WORMS OR VIRUSES OR ANY CODE OF A DESTRUCTIVE NATURE. A BREACH OR VIOLATION OF ANY OF THE TERMS WILL RESULT IN AN IMMEDIATE TERMINATION OF YOUR SERVICES.

    ELECTRONIC COMMERCE & SIGNATURES IN ACCORDANCE WITH THE ELECTRONIC COMMERCE ACT (ONTARIO), YOU AGREE THAT BY CLICKING “I AGREE” OR SIMILAR BUTTONS, YOU ARE PROVIDING A LEGALLY BINDING ELECTRONIC SIGNATURE. YOU CONSENT TO RECEIVE COPIES OF YOUR CONTRACT AND NOTICES IN ELECTRONIC FORM. 

    8. PRODUCTS OR SERVICES CERTAIN PRODUCTS OR SERVICES MAY BE AVAILABLE EXCLUSIVELY ONLINE THROUGH THE WEBSITE. THESE PRODUCTS OR SERVICES MAY HAVE LIMITED QUANTITIES AND ARE SUBJECT TO RETURN OR EXCHANGE ONLY ACCORDING TO OUR RETURN POLICY. PLEASE NOTE THAT ALL WELLNESS BAR DRINK ORDERS (INCLUDING MATCHA, HOJICHA, AND COLD-PRESSED JUICES) ARE PERISHABLE AND ARE FINAL SALE UPON ORDER CONFIRMATION.

    WE HAVE MADE EVERY EFFORT TO DISPLAY AS ACCURATELY AS POSSIBLE THE COLOURS AND IMAGES OF OUR PRODUCTS THAT APPEAR AT THE STORE. WE CANNOT GUARANTEE THAT YOUR DEVICE’S DISPLAY OF ANY COLOUR WILL BE ACCURATE. WE RESERVE THE RIGHT, BUT ARE NOT OBLIGATED, TO LIMIT THE SALES OF OUR PRODUCTS OR SERVICES TO ANY PERSON, GEOGRAPHIC REGION, OR JURISDICTION. WE MAY EXERCISE THIS RIGHT ON A CASE-BY-CASE BASIS.

    WE RESERVE THE RIGHT TO LIMIT THE QUANTITIES OF ANY PRODUCTS OR SERVICES THAT WE OFFER. ALL DESCRIPTIONS OF PRODUCTS OR PRODUCT PRICING ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AT OUR SOLE DISCRETION. ALL PRICES ARE SUBJECT TO APPLICABLE CANADIAN TAXES (INCLUDING HST IN ONTARIO) UNLESS OTHERWISE STATED. WE RESERVE THE RIGHT TO DISCONTINUE ANY PRODUCT AT ANY TIME. ANY OFFER FOR ANY PRODUCT OR SERVICE MADE ON THIS SITE IS VOID WHERE PROHIBITED.

    TO THE FULL EXTENT PERMITTED BY THE LAWS OF THE PROVINCE OF ONTARIO, WE DO NOT WARRANT THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU WILL MEET YOUR PERSONAL EXPECTATIONS, OR THAT ANY ERRORS IN THE SERVICE WILL BE CORRECTED. NOTHING IN THIS SECTION AFFECTS YOUR STATUTORY RIGHTS UNDER THE ONTARIO CONSUMER PROTECTION ACT.

    9. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS IF, AT OUR REQUEST, YOU SEND CERTAIN SPECIFIC SUBMISSIONS (FOR EXAMPLE CONTEST ENTRIES) OR WITHOUT A REQUEST FROM US YOU SEND CREATIVE IDEAS, SUGGESTIONS, PROPOSALS, PLANS, OR OTHER MATERIALS, WHETHER ONLINE, BY EMAIL, BY POSTAL MAIL, OR BY TAGGING OUR OFFICIAL SOCIAL MEDIA ACCOUNTS (COLLECTIVELY, 'COMMENTS'), YOU AGREE THAT WE MAY, AT ANY TIME, WITHOUT RESTRICTION, EDIT, COPY, PUBLISH, DISTRIBUTE, TRANSLATE AND OTHERWISE USE IN ANY MEDIUM ANY COMMENTS THAT YOU FORWARD TO US.

    WE ARE AND SHALL BE UNDER NO OBLIGATION (1) TO MAINTAIN ANY COMMENTS IN CONFIDENCE; (2) TO PAY COMPENSATION FOR ANY COMMENTS; OR (3) TO RESPOND TO ANY COMMENTS. WE RESERVE THE RIGHT, IN ACCORDANCE WITH CANADIAN LAW, TO MONITOR, EDIT OR REMOVE CONTENT THAT WE DETERMINE IN OUR SOLE DISCRETION TO BE UNLAWFUL, OFFENSIVE, THREATENING, LIBELOUS, DEFAMATORY, PORNOGRAPHIC, OBSCENE OR OTHERWISE OBJECTIONABLE OR VIOLATES ANY PARTY’S INTELLECTUAL PROPERTY OR THESE TERMS OF SERVICE.

    YOU AGREE THAT YOUR COMMENTS WILL NOT VIOLATE ANY RIGHT OF ANY THIRD-PARTY, INCLUDING COPYRIGHT, TRADEMARK, PRIVACY, PERSONALITY OR OTHER PERSONAL OR PROPRIETARY RIGHT. YOU FURTHER AGREE THAT YOUR COMMENTS WILL NOT CONTAIN LIBELOUS OR OTHERWISE UNLAWFUL, ABUSIVE OR OBSCENE MATERIAL, OR CONTAIN ANY COMPUTER VIRUS OR OTHER MALWARE THAT COULD IN ANY WAY AFFECT THE OPERATION OF THE SERVICE OR ANY RELATED WEBSITE. YOU MAY NOT USE A FALSE E-MAIL ADDRESS, PRETEND TO BE SOMEONE OTHER THAN YOURSELF, OR OTHERWISE MISLEAD US OR THIRD-PARTIES AS TO THE ORIGIN OF ANY COMMENTS. YOU ARE SOLELY RESPONSIBLE FOR ANY COMMENTS YOU MAKE AND THEIR ACCURACY. TRANSCEND STUDIOS TAKES NO RESPONSIBILITY AND ASSUMES NO LIABILITY FOR ANY COMMENTS POSTED BY YOU OR ANY THIRD-PARTY.

    8. PERSONAL INFORMATION YOUR SUBMISSION OF PERSONAL INFORMATION THROUGH THE STORE IS GOVERNED BY OUR PRIVACY POLICY. TO VIEW OUR PRIVACY POLICY, PLEASE SEE [LINK TO PRIVACY POLICY].

    9. MEMBERSHIP SUBSCRIPTION FEES: TRANSCEND STUDIOS OFFERS MEMBERSHIP SUBSCRIPTION-BASED ACCESS TO ITS IN-PERSON PROGRAM. TRANSCEND STUDIOS RESERVES THE RIGHT TO CANCEL, INTERRUPT, OR RESCHEDULE ANY PROGRAM.

    TRANSCEND STUDIOS USES A THIRD-PARTY PAYMENT PROCESSOR (THE “PAYMENT PROCESSOR”) TO LINK YOUR CREDIT CARD ACCOUNT TO THE SERVICE. THE PROCESSING OF PAYMENTS OR CREDITS, AS APPLICABLE, IN CONNECTION WITH YOUR USE OF THE SERVICE WILL BE SUBJECT TO THE TERMS, CONDITIONS AND PRIVACY POLICIES OF THE PAYMENT PROCESSOR AND YOUR CREDIT CARD ISSUER IN ADDITION TO THESE TERMS. TRANSCEND STUDIOS IS NOT RESPONSIBLE FOR ANY ERRORS BY THE PAYMENT PROCESSOR. IN CONNECTION WITH YOUR USE OF THE SERVICE, TRANSCEND STUDIOS WILL OBTAIN CERTAIN TRANSACTION DETAILS, WHICH WILL BE USED SOLELY IN ACCORDANCE WITH ITS PRIVACY POLICY.

    MEMBERSHIPS ARE BILLED ON A PERIODIC BASIS AS SPECIFIED EITHER AT THE TIME OF PURCHASE OR IN THE FAQS + POLICIES ON OUR WEBSITE. RECURRING BILLING: MEMBERSHIPS ARE BILLED ON A RECURRING BASIS. YOUR SUBSCRIPTION WILL CONTINUE IN EFFECT ON A RECURRING BASIS CORRESPONDING TO THE TERM OF YOUR SUBSCRIPTION UNLESS AND UNTIL YOU CANCEL YOUR SUBSCRIPTION OR THE ACCOUNT OR THE SERVICE IS OTHERWISE SUSPENDED OR DISCONTINUED PURSUANT TO THIS AGREEMENT. 30-DAY CANCELLATION NOTICE: FOR ALL RECURRING MEMBERSHIPS, A WRITTEN NOTICE OF CANCELLATION MUST BE PROVIDED AT LEAST THIRTY (30) DAYS PRIOR TO YOUR NEXT BILLING DATE. IF YOUR MEMBERSHIP IS CANCELLED OR TERMINATED BEFORE THE END OF THE APPLICABLE BILLING CYCLE, TRANSCEND STUDIOS WILL NOT REIMBURSE YOU FOR THE REMAINDER OF THAT BILLING CYCLE.

    WHEN YOU PURCHASE A MEMBERSHIP SUBSCRIPTION, YOU WILL INITIALLY BE CHARGED AT THE RATE APPLICABLE AT THE TIME OF YOUR AGREEMENT TO SUBSCRIBE. IF TRANSCEND STUDIOS LATER INCREASES THE PRICE OF THE SUBSCRIPTION, WE WILL NOTIFY YOU VIA EMAIL. WE RESERVE THE RIGHT TO CHANGE THE PRICE OF OUR SUBSCRIPTION AT ANY TIME IN ACCORDANCE WITH OUR FAQS + POLICIES.

    WITH RESPECT TO ANY FREE TRIALS THAT WE MAY OFFER: WE REQUIRE THAT YOU PROVIDE A VALID CREDIT OR DEBIT CARD AT THE TIME YOU REGISTER FOR A FREE TRIAL TO ENSURE THAT YOU HAVE CONTINUED ACCESS TO YOUR MEMBERSHIP AFTER THE EXPIRATION OF THE FREE TRIAL PERIOD. TRANSCEND STUDIOS WILL NOT BILL YOUR ACCOUNT UNTIL THE FREE TRIAL HAS EXPIRED AND PROVIDED THAT YOU HAVE NOT CANCELLED YOUR ACCOUNT DURING THE FREE TRIAL PERIOD. YOU MAY ONLY USE A FREE TRIAL ONCE. IT IS VERY IMPORTANT TO UNDERSTAND THAT YOU WILL NOT RECEIVE A NOTICE FROM TRANSCEND STUDIOS THAT YOUR FREE TRIAL HAS ENDED AND THAT PAYMENT FOR YOUR SUBSCRIPTION IS DUE. FREE TRIALS: YOU MUST CANCEL YOUR SUBSCRIPTION PRIOR TO MIDNIGHT EST ON THE LAST DAY OF YOUR FREE TRIAL PERIOD TO AVOID CHARGES. TRANSCEND STUDIOS WILL NOT PROVIDE A NOTICE THAT YOUR FREE TRIAL HAS ENDED.

    USERS MAY NOT SHARE, GIVE OR SELL THEIR PASSWORD OR USERNAME TO ANY OTHER PERSON OR ENTITY. EXCESSIVE VIEWINGS OR LOGINS BY ANY USER WILL BE CONSTRUED BY TRANSCEND STUDIOS AS FRAUDULENT USE, WHICH WILL RESULT IN THE IMMEDIATE CANCELLATION OF MEMBERSHIP WITHOUT REFUND. WE RESERVE THE RIGHT TO CANCEL ANY MEMBERSHIP WHICH WE BELIEVE HAS BEEN COMPROMISED, OR IS BEING USED FRAUDULENTLY, AT OUR OWN DISCRETION.

    COUPONS AND OFFER CODES UNLESS OTHERWISE STATED: EACH COUPON IS ONLY VALID WITHIN THE TIMEFRAME SPECIFIED. COUPONS MAY ONLY BE APPLIED AT THE ACTUAL TIME OF PURCHASE AND CANNOT BE APPLIED CUMULATIVELY. THE USER IS NOT ENTITLED TO ANY CREDIT/REFUND IF THERE IS A DIFFERENCE BETWEEN THE VALUE OF THE COUPON AND THE REDEEMED VALUE.

    ADDITIONAL TERMS

    ELIGIBILITY YOU MUST BE 16 YEARS OF AGE OR OLDER TO USE OUR SERVICE. IF YOU ARE UNDER 18 (ONTARIO AGE OF MAJORITY), YOU REPRESENT THAT YOU ARE ‎USING THE SERVICE WITH THE CONSENT OF YOUR PARENT OR LEGAL GUARDIAN WHO HAS AGREED TO ‎THESE TERMS AND WILL BE PRESENT WHILE YOU USE THE SERVICE.

    RESPECT & CONDUCT THREATENING LANGUAGE, HARASSMENT, VIOLENCE, RACISM, BULLYING, OR HATE SPEECH WILL NOT BE TOLERATED. DISCRIMINATION BASED ON RACE, ETHNICITY, RELIGION, DISABILITY, GENDER IDENTITY, OR SEXUAL ORIENTATION IS STRICTLY PROHIBITED AND WILL RESULT IN IMMEDIATE TERMINATION OF ACCESS WITHOUT REFUND.

    ACCOUNT SECURITY YOU ARE SOLELY RESPONSIBLE FOR ALL ACTIVITIES THAT OCCUR THROUGH YOUR ACCOUNT. DO NOT PROVIDE YOUR USERNAME OR PASSWORD TO ANYONE ELSE. NOTIFY US IMMEDIATELY OF ANY UNAUTHORIZED USE AT [INFO@TRANSCENDSTUDIOS.CO].

    MEMBERSHIP & SUBSCRIPTION FEES RECURRING BILLING: MEMBERSHIPS ARE BILLED ON A RECURRING BASIS. YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL. 30-DAY CANCELLATION NOTICE: FOR ALL RECURRING MEMBERSHIPS, A WRITTEN NOTICE OF CANCELLATION MUST BE PROVIDED AT LEAST THIRTY (30) DAYS PRIOR TO YOUR NEXT BILLING DATE. FREE TRIALS: YOU MUST CANCEL YOUR SUBSCRIPTION PRIOR TO MIDNIGHT EST ON THE LAST DAY OF YOUR FREE TRIAL PERIOD TO AVOID CHARGES. TRANSCEND STUDIOS WILL NOT PROVIDE A NOTICE THAT YOUR FREE TRIAL HAS ENDED. COUPONS AND OFFER CODES UNLESS OTHERWISE STATED: EACH COUPON IS ONLY VALID WITHIN THE TIMEFRAME SPECIFIED. COUPONS MAY ONLY BE APPLIED AT THE ACTUAL TIME OF PURCHASE AND CANNOT BE APPLIED CUMULATIVELY. THE USER IS NOT ENTITLED TO ANY CREDIT/REFUND IF THERE IS A DIFFERENCE BETWEEN THE VALUE OF THE COUPON AND THE REDEEMED VALUE.

    MISTAKES WE RESERVE THE RIGHT, WITHOUT PRIOR NOTICE, TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS REGARDING PRICING OR SERVICE OFFERINGS, AND TO REFUSE OR CANCEL ORDERS IF ANY INFORMATION CONTAINS A TYPO OR INACCURACY, EVEN AFTER YOUR PAYMENT METHOD HAS BEEN CHARGED.

    PROPRIETARY RIGHTS MATERIALS INCLUDING NAMES, LOGOS, BINAURAL SOUNDSCAPES, TEXT, WELLNESS BAR PRODUCTS, ACCESSORIES, CLOTHING, VIDEOS, AND ARTWORK ARE PROTECTED BY COPYRIGHT AND TRADEMARK OWNED BY TRANSCEND STUDIOS. NO MATERIAL MAY BE COPIED, REPRODUCED, REPUBLISHED, OR DISTRIBUTED IN ANY WAY WITHOUT THE COMPANY’S PRIOR EXPRESS WRITTEN PERMISSION.

    MEDIA RELEASE BY PARTICIPATING IN THE PROGRAM, YOU GRANT TRANSCEND STUDIOS THE IRREVOCABLE RIGHT TO USE YOUR IMAGE, LIKENESS, OR VOICE CAPTURED VIA PHOTOGRAPHY OR VIDEO FOR PROMOTIONAL, MARKETING, AND SOCIAL MEDIA PURPOSES WITHOUT COMPENSATION.

    GOVERNING LAW AND JURISDICTION THESE TERMS SHALL BE INTERPRETED IN ACCORDANCE WITH THE LAWS OF THE PROVINCE OF ONTARIO AND THE FEDERAL LAWS OF CANADA. ANY CLAIM OR CAUSE OF ACTION MAY BE BROUGHT ONLY IN THE COURTS OF THE PROVINCE OF ONTARIO, AND YOU HEREBY CONSENT TO THE EXCLUSIVE JURISDICTION OF SUCH COURTS.

    ENGLISH LANGUAGE THE PARTIES HERETO HAVE REQUIRED THAT THIS AGREEMENT AND ALL DOCUMENTS AND NOTICES RESULTING FROM IT BE DRAWN UP IN ENGLISH. LES PARTIES AUX PRÉSENTS ONT EXIGÉS QUE LA PRÉSENTE CONVENTION AINSI QUE TOUS LES DOCUMENTS ET AVIS QUI S’Y RATTACHENT OU QUI EN DÉCOULERONT SOIT RÉDIGÉS EN LA LANGUE ANGLAISE. 

    CONTACTING TRANSCEND STUDIOS

    FOR QUESTIONS, COMMENTS, OR CLAIMS, PLEASE CONTACT US AT [INFO@TRANSCENDSTUDIOS.CO].

    LAST UPDATED: JANUARY 2026

  • LAST UPDATED: FEBRUARY 28, 2026

    AT TRANSCEND STUDIOS (“TRANSCEND”, “WE”, “US”, “OUR”), WE RESPECT YOUR SPACE, YOUR SWEAT, AND YOUR DATA. THIS PRIVACY POLICY DESCRIBES OUR PRACTICES REGARDING THE COLLECTION, USE, STORAGE, AND DISCLOSURE OF PERSONAL INFORMATION PROVIDED TO US BY USERS OF OUR WEBSITE (WWW.TRANSCENDSTUDIOS.CO), OUR RESERVATION SERVICES, AND OUR STUDIO OPERATIONS (COLLECTIVELY, THE “SERVICES”).

    BY USING OUR SERVICES, YOU ARE AGREEING TO THIS PRIVACY POLICY AND OUR TERMS OF SERVICE. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT PROVIDE ANY PERSONAL INFORMATION TO US.

    1. OUR PRIVACY COMMITMENT

    WE RESPECT AND UPHOLD INDIVIDUAL RIGHTS TO PRIVACY. WE KNOW HOW IMPORTANT IT IS TO PROTECT YOUR PERSONAL INFORMATION AND WANT TO MAKE EVERY "TRANSCEND" EXPERIENCE SAFE AND SECURE. FOR THE PURPOSES OF THIS POLICY, “PERSONAL INFORMATION” MEANS INFORMATION ABOUT AN IDENTIFIABLE INDIVIDUAL, SUCH AS YOUR NAME, ADDRESS, TELEPHONE NUMBER, AND BILLING DETAILS. IT DOES NOT INCLUDE GENERAL BUSINESS CONTACT INFORMATION.

    2. THE INFORMATION WE COLLECT

    WE COLLECT TWO TYPES OF INFORMATION DEPENDING ON HOW YOU INTERACT WITH THE STUDIO:

    INFORMATION PROVIDED BY YOU: CONTACT DETAILS: NAME, EMAIL, MAILING ADDRESS, AND PHONE NUMBER.

    BILLING INFORMATION: CREDIT CARD NUMBERS AND BILLING ADDRESSES (PROCESSED VIA SECURE, ENCRYPTED THIRD-PARTY PROVIDERS).

    ACCOUNT CREDENTIALS: USERNAMES, PASSWORDS, AND UNIQUE IDENTIFIERS.

    USER CONTENT: ANY TEXT, IMAGES, OR FEEDBACK YOU PROVIDE, INCLUDING SIGNED WAIVERS AND HEALTH-RELATED DISCLOSURES REQUIRED FOR SAFE PRACTICE IN OUR INFRARED HEAT ENVIRONMENT.

    INFORMATION COLLECTED AUTOMATICALLY: * USAGE DATA: IP ADDRESSES, BROWSER TYPES, AND DEVICE INFORMATION.

    COOKIES: WE USE COOKIES TO RECOGNIZE YOU AS A RETURNING GUEST, PERSONALIZE YOUR EXPERIENCE, AND TRACK THE PERFORMANCE OF OUR BINAURAL-BEAT-INFUSED CONTENT.

    3. HOW WE USE YOUR INFORMATION

    YOUR DATA HELPS US CURATE A SEAMLESS EXPERIENCE. WE USE YOUR INFORMATION TO:

    FULFILL AND MANAGE CLASS RESERVATIONS AND ORDERS.

    SEND CLASS CONFIRMATIONS AND SCHEDULE UPDATES.

    ADMINISTER YOUR ACCOUNT AND PROCESS PAYMENTS VIA OUR BOOKING PLATFORM, MARIANA TEK.

    IMPROVE OUR SERVICES AND MARKETING EFFORTS (ENSURING YOU ONLY SEE WHAT’S RELEVANT).

    RESPOND TO YOUR QUESTIONS AND PROVIDE HIGH-END CUSTOMER SUPPORT.

    MARKETING (CASL COMPLIANCE): WE WILL ONLY SEND PROMOTIONAL EMAILS IF WE HAVE YOUR EXPRESS CONSENT OR AN EXISTING BUSINESS RELATIONSHIP. YOU MAY OPT OUT AT ANY TIME VIA THE "UNSUBSCRIBE" LINK IN OUR EMAILS.

    4. CONSENT: EXPRESS VS. IMPLIED

    EXPRESS CONSENT: YOU WILL BE ASKED TO "OPT-IN" FOR MARKETING COMMUNICATIONS, SUCH AS CHECKING A BOX DURING REGISTRATION.

    IMPLIED CONSENT: WHEN YOU SIGN A WAIVER OR REGISTER FOR A CLASS, WE CONCLUDE THAT YOU HAVE GIVEN CONSENT TO USE YOUR INFORMATION FOR THAT SPECIFIC, APPARENT PURPOSE (E.G., BOOKING YOUR SPOT ON AN AQUABAG).

    WITHDRAWAL: YOU MAY WITHDRAW YOUR CONSENT AT ANY TIME BY CONTACTING US AT INFO@TRANSCENDSTUDIOS.CO.

    5. DISCLOSURE & THIRD-PARTY SHARING

    WE DO NOT SELL YOUR PERSONAL INFORMATION. WE ONLY SHARE DATA WITH TRUSTED PARTNERS WHO HELP US RUN TRANSCEND, INCLUDING:

    SERVICE PROVIDERS: PLATFORMS LIKE MARIANA TEK (RESERVATION MANAGEMENT) AND PAYMENT PROCESSORS.

    CROSS-BORDER TRANSFERS: SOME OF OUR PROVIDERS (LIKE SHOPIFY OR MARIANA TEK) MAY STORE DATA ON SERVERS LOCATED IN THE UNITED STATES. IN THESE CASES, YOUR INFORMATION IS SUBJECT TO THE LAWS OF THAT JURISDICTION.

    LEGAL OBLIGATIONS: WE MAY DISCLOSE INFORMATION IF REQUIRED BY LAW (E.G., A SUBPOENA) OR TO PROTECT THE SAFETY OF OUR COMMUNITY.

    6. SECURITY & RETENTION

    THE SECURITY OF YOUR INFORMATION IS A PRIORITY. WHEN YOU ENTER SENSITIVE DATA (LIKE CREDIT CARD NUMBERS), WE ENCRYPT THE TRANSMISSION USING SECURE SOCKET LAYER (SSL) TECHNOLOGY. WE FOLLOW INDUSTRY STANDARDS TO PROTECT YOUR DATA BOTH DURING TRANSMISSION AND ONCE RECEIVED. WE RETAIN YOUR INFORMATION ONLY AS LONG AS NECESSARY TO PROVIDE OUR SERVICES OR AS REQUIRED BY LAW.

    7. YOUR RIGHTS (ACCESS & CORRECTION)

    UNDER CANADIAN LAW (PIPEDA), YOU HAVE THE RIGHT TO:

    1. ACCESS THE PERSONAL INFORMATION WE HOLD ABOUT YOU.

    2. CORRECT ANY INACCURATE OR INCOMPLETE INFORMATION.

    3. REQUEST REMOVAL OF YOUR DATA (SUBJECT TO LEGAL OR CONTRACTUAL OBLIGATIONS).

    TO MAKE A REQUEST, PLEASE CONTACT OUR PRIVACY OFFICER AT THE EMAIL ADDRESS BELOW. WE MAY REQUIRE PROOF OF IDENTITY BEFORE RELEASING INFORMATION.

    8. CONTACT US

    IF YOU HAVE QUESTIONS ABOUT OUR PRIVACY PRACTICES OR WISH TO UPDATE YOUR INFORMATION, PLEASE REACH OUT TO US:

    TRANSCEND STUDIOS

    EMAIL: INFO@TRANSCENDSTUDIOS.CO

    MAILING ADDRESS: 3229 YONGE STREET, TORONTO, ON

    IF YOU ARE NOT SATISFIED WITH OUR RESPONSE, YOU MAY CONTACT THE OFFICE OF THE PRIVACY COMMISSIONER OF CANADA.

  • Last Updated: January 9, 2026 

    At Transcend Studios, we are committed to providing a premium wellness experience. By purchasing any class, membership, or product from us, you agree to the following terms and conditions.

    1. Class Bookings and Reservations 

    Reservations: To guarantee a spot in our infrared-heated sessions, we recommend booking in advance via our website or app. 

    Waitlist: If a class is full, you may join the waitlist. If a spot opens up, you will be notified via email/text. It is your responsibility to monitor your status, as you will be automatically added to the class if a spot becomes available. 

    2. Cancellation and Late Policy 

    To ensure all members of our community have access to classes, we enforce a strict cancellation policy: 

    Cancellation Window: You must cancel your reservation preferably 12 hours in advance but at least 4 hours before the class start time. 

    Late Cancellation: If you cancel within the 4-hour window a "Late Cancel" fee of $15.00 (+ HST) will be charged to the card on file. 

    No-Show: If you do not show up for a class and do not cancel, the class credit is forfeited and a "No-Show" fee of $25.00 (+ HST) will be charged to your card on file.

    Late Arrival: To maintain the environment of the studio and the flow of the binaural beats, late entry is not permitted. We recommend arriving 10–15 minutes early to settle in. 

    3. Refunds and Exchanges 

    Class Packs and Memberships: All sales are final. Class packs, memberships, and introductory offers are non-refundable and non-transferable. 

    Expiry Dates: Class packs have a set expiry date (e.g., 6 or 12 months) from the date of purchase. Extensions are not provided for unused credits. 

    Retail/Wellness Bar: * Wellness Bar: All sales for juices, elixirs, and smoothies are final once prepared.

    Retail Merchandise: Unworn, unwashed clothing and unused accessories in original packaging may be returned for Store Credit only within 7 days of purchase, accompanied by a receipt. 

    4. Membership Cancellations (Auto-Pay) 

    Notice Period: Monthly recurring memberships require a 30-day written notice for cancellation via email to [Insert Email]. 

    Pausing Memberships: Memberships may be paused once per year for a minimum of 14 days and a maximum of 30 days (e.g., for travel or medical reasons). Requests must be submitted 7 days prior to the start of the pause. 

    Studio Closures

    In the event of a scheduled studio closure (e.g., holidays) or an unforeseen closure (e.g., extreme weather or maintenance), Transcend Studios reserves the right to cancel classes. Affected participants will have their class credit returned to their account. 

    6. Pricing and HST 

    All prices are in Canadian Dollars (CAD). 

    All purchases are subject to 13% HST, which will be added at checkout.

    Transcend Studios reserves the right to adjust pricing at any time; however, existing memberships will be honored at the purchased rate until the end of the current term or contract.